Process

How a claim actually moves

No mystery to it. The reason claims fail is almost never that the steps are complicated — it is that one of them gets skipped or runs late.

  1. Intake and triage

    You send the shipment details and whatever paperwork exists. We check the filing window first — if the claim is close to expiring, everything else waits. Then we give you an honest read on whether it is worth pursuing and roughly what it might recover.

  2. Evidence

    Bill of lading, delivery receipt and any exceptions noted on it, photographs, inspection findings, packing lists and correspondence. If an on-site assessment is needed, we arrange it while the freight is still in the condition it arrived in — this is the step that most often gets lost to time.

  3. Valuation

    What the goods were worth, evidenced by invoices and replacement cost, against what the carrier's tariff actually permits. Released value limits and weight-based caps get checked here, so nobody builds a case around a number that was never recoverable.

  4. Filing

    The claim goes in with its supporting package, addressed to the right party — which is not always the carrier whose truck delivered it. Acknowledgement and response deadlines are logged from the day it is submitted.

  5. Pursuit

    Requests for further information get answered promptly. Low or unsupported offers get challenged with evidence. Claims that go quiet get chased — a surprising number settle simply because someone kept asking.

  6. Settlement and accounting

    Recovery is paid over with a clear statement of what was claimed, what came back, and why any gap exists. If salvage value was recovered separately, that is accounted for too.

What we need from you

The short list

You do not need all of this to start — send what you have and we will work out the rest. But the more of it that exists, the stronger the file.

  • Bill of lading, ideally with any damage noted at delivery
  • Delivery receipt and proof of delivery
  • Photographs taken when the damage was discovered
  • Commercial invoice showing the value of the goods
  • Packing list or manifest
  • Anything the carrier has already put in writing

The single most valuable thing is a damage notation on the delivery receipt. If freight was signed for clean and the damage was found later, say so — concealed damage is claimable, but it runs on a tighter clock.

Start the clock in your favour

The earlier a claim reaches us, the more of it survives.

File a Claim