Three connected disciplines. Most clients come to us for one and end up using all three, because the same evidence supports each of them.
We take a loss from discovery through to settlement. That means identifying the liable party, assembling the documentation the carrier or insurer actually requires, establishing a valuation that survives scrutiny, filing inside the deadline, and handling the back-and-forth that follows.
Where a claim has already been denied, we will review the denial — a refusal on procedural grounds is often recoverable.
Independent inspection and documentation of damaged freight. We record the extent of loss, the cause where it can be established, and the salvage or reworkable value — the evidence that turns "it arrived damaged" into a quantified claim.
Assessments are written to the standard an adjuster expects, which matters when the other side is looking for a reason to discount.
Physical inventory for warehouses, 3PLs and distributors — cycle counts, full wall-to-wall counts, and reconciliation against system records. We find where the variance actually sits rather than simply confirming that it exists.
Where shrinkage or damage is the cause, the count doubles as the evidence base for a claim.
Damaged goods are rarely worth nothing. We assess what can be reworked, repackaged, sold as salvage or written off, so the recovery is not just the claim payment but whatever the freight itself is still worth.
For most domestic motor freight the window is nine months from delivery, with a further two years to bring suit if a claim is declined. Concealed damage usually has a much shorter notice period — often days. Deadlines vary by carrier and contract, so the honest answer is: send us the shipment and we will tell you exactly where you stand.
Usually invoice value, not retail — and if the carrier's tariff limits liability by weight or released value, potentially far less. This is the single most common surprise, and it is worth knowing before you spend time on a claim.
Often not. A large share of denials rest on procedural grounds — insufficient documentation, disputed valuation, missed notice — rather than the merits. Those are frequently recoverable if addressed properly and within time.
Yes. Carriers need the same discipline in reverse — documenting condition, assessing exposure and responding to claims with evidence rather than assertion. We do not act on both sides of the same claim.
Describe the shipment. We will tell you what it takes.
